Got my carbon copy letter back from Quality Inn after completing their survey.....they are going to get right on my complaints about the hotel.......lol Dear Kevin,
Thank you for taking the time to complete our online survey
regarding your recent stay at our hotel.
On behalf of our entire team, I
would like to apologize for failing to exceed your expectations. Your
satisfaction is important to us and we will be using the feedback you provided
to make improvements to ensure we offer an exceptional experience for our guests
in the future.
I hope that you will consider staying with us again so that we
can have another chance to provide you with a superior experience.